Terms of Service

Terms of Service

Effective Date: April 15, 2026
Legal Entity: Optimal Health Management, LLC
DBA: H4M
Website: https://www.goh4m.com

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website, services, and products provided by Optimal Health Management, LLC, doing business as H4M ("H4M," "Company," "we," "our," or "us").

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our services.

2. Brand & Entity Disclosure

Optimal Health Management, LLC operates under the brand name H4M on this website and related services.

3. Eligibility

You must:

• Be at least 18 years old.
• Reside in the United States.
• Be legally capable of entering into a binding agreement.

By using our services, you confirm that you meet these requirements.

4. Description of Services

H4M provides access to:

• Telehealth consultations.
• Hormone optimization programs.
• Prescription therapies (when clinically appropriate).
• Lab testing services (including third-party labs).
• Nutritional supplements (including DIO™).
• Wellness and lifestyle optimization services.

Medical services are provided by independent, licensed healthcare providers and are not provided directly by Optimal Health Management, LLC.

5. No Medical Advice

All content on this website is for informational purposes only and does not constitute medical advice.

• Do not disregard professional medical advice based on content from this site.
• Always consult a qualified healthcare provider.
• Use of this website does not establish a provider-patient relationship until formally accepted by a licensed provider.

6. Telehealth Consent

By using our services, you acknowledge and agree that:

• Services may be delivered via telehealth technologies.
• Telehealth has inherent limitations and risks.
• You are responsible for providing accurate and complete health information.
• You may withdraw consent to telehealth services at any time.

7. User Responsibilities

You agree to:

• Provide accurate, current, and complete information.
• Maintain the confidentiality of your account credentials.
• Use the platform lawfully and responsibly.

We reserve the right to suspend or terminate access for violations.

8. Payments & Billing

All services are self-pay, unless explicitly stated otherwise.

You agree that:

• Pricing is disclosed prior to purchase.
• Payments are processed via third-party providers (e.g., Authorize.net, Stripe).
• You authorize all charges for services, products, labs, and prescriptions.

Memberships & Recurring Billing: If you enroll in a recurring plan:

• You will be billed automatically on a recurring basis.
• You may cancel according to applicable terms.
• Charges already processed are non-refundable.

9. Refund Policy

Due to the nature of the services:

• Medical services are non-refundable.
• Lab testing and prescriptions are non-refundable once ordered.
• Supplements may be eligible for return at our discretion.

10. Prescription Policy

Prescriptions are:

• Issued solely at the discretion of licensed healthcare providers.
• Based on medical necessity and appropriateness.
• Fulfilled through licensed 503A compounding pharmacies.

We do not guarantee eligibility for any treatment.

11. Third-Party Services

We work with third-party providers, including:

• Laboratories.
• Pharmacies.
• Payment processors.
• Technology platforms.

We are not responsible for delays, errors, or outcomes caused by third parties.

12. Privacy & Data Use

Your use of our services is also governed by our Privacy Policy.

We use reasonable safeguards, including:

• HIPAA-compliant systems where applicable.
• Secure data handling practices.

13. Intellectual Property

All content on this website is the property of H4M / Optimal Health Management, LLC.

You may not reproduce, distribute, or use content without our written permission.

14. Limitation of Liability

To the fullest extent permitted by law:

Optimal Health Management, LLC (H4M) is not liable for:

• Indirect or consequential damages.
• Health outcomes related to services.
• System interruptions or delays.

Use of services is at your own risk.

15. Indemnification

You agree to indemnify and hold harmless Optimal Health Management, LLC and its affiliates from claims arising from:

• Your use of services.
• Violation of these Terms.
• Misuse of products or medical services.

16. Termination

We reserve the right to:

• Suspend or terminate access at our discretion.
• Refuse service for any lawful reason.

17. Changes to Terms

We may update these Terms at any time.

Continued use of services constitutes acceptance of updated Terms.

18. Governing Law

These Terms are governed by the laws of Florida.

19. Contact Information

Optimal Health Management, LLC (DBA H4M)
Website: https://www.goh4m.com
Email: info@goh4m.com

20. Financial Terms & Payment Policies Addendum

By checking the agreement box, you acknowledge that you have reviewed and understand the following financial terms and payment policies.

21. Commitment to No Auto-Billing

• H4M does not operate on a subscription model.
• H4M will never automatically charge your saved card.
• H4M will contact you for confirmation before any invoice or charge is processed.
• There is no auto-renewal and no auto-billing.
• Each plan period is a separate transaction and continuation is always your choice.

22. Financial Policies and Plan Payment Structure

H4M manages billing for Precision Protocol services provided by licensed providers who do not accept insurance. As a self-pay practice, H4M does not process insurance reimbursements.

• You are responsible for all payments, including services, laboratory tests, supplements, and additional prescription fees.
• No protocol services, including prescription orders to the compounding pharmacy, will be processed until payment is received.
• All plans are paid upfront for the selected period. Any monthly pricing shown is for comparison purposes only.
• Accepted payment methods include credit card, debit card, ACH, check, or another approved method.

23. Plan Continuation, Refills, and Shipping

• As your plan period approaches completion, your Health Maverick will notify you that your refill window is open.
• Continuing is optional and there is no obligation to renew.
• You may switch plans at renewal.
• Prescription orders will not be placed until payment for the new period is received.
• If you choose not to continue, your patient file remains active and you can restart without repeating onboarding.
• Shipping typically takes 4-7 business days from pharmacy order.

24. Additional Fees and Services

• Custom plan patients are responsible for lab costs at the time of service. Vitality and APEX plan lab inclusion follows plan descriptions.
• DIO™ costs are separate from plan pricing. Published member discount terms apply by plan.
• Individual prescriptions requested outside your standard protocol incur a $60 transaction fee per prescription, with notice before any charge.
• H4M can provide a superbill with billing codes for independent insurance reimbursement attempts.
• Outstanding balances must be cleared before further services.

25. Refunds, Cancellation, and Service Modifications

• Medications are non-refundable once a prescription order has been placed with the compounding pharmacy.
• If payment is made but the prescription has not yet been ordered, a refund may be issued upon request.
• You may discontinue at the end of any plan period with 5 business days' written notice.
• No refunds are provided for services already rendered within the current period.
• H4M may modify protocol services with 10 business days' written notice.

26. Peptide and Supplement Disclosure

H4M coordinates both prescription peptides (through licensed providers and licensed 503A pharmacies) and research peptides.

• Research peptides are not FDA-regulated or approved, and by electing to receive them, you acknowledge that distinction.
• H4M coordinates sourcing and fulfillment but does not manufacture, prescribe, or guarantee efficacy of research peptides.
• These products may carry risks, including medication interactions. Report adverse effects to your provider immediately and discontinue use until advised.
• Special orders require prepayment and are non-refundable and non-exchangeable.
• Payment must be received before orders are placed.
• Supplements coordinated by H4M are not FDA-evaluated and are not intended to diagnose, treat, cure, or prevent disease.

27. Financial Terms Contact

Questions about these financial terms can be directed to info@goh4m.com or (813) 308-9299.