Terms of Service

Terms of Service

Effective Date: April 15, 2026
Legal Entity: Optimal Health Management, LLC
DBA: H4M
Website: https://www.goh4m.com

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website, services, and products provided by Optimal Health Management, LLC, doing business as H4M ("H4M," "Company," "we," "our," or "us").

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our services.

2. Brand & Entity Disclosure

Optimal Health Management, LLC operates under the brand name H4M. References to our previous branding, including HormonesForMe or HormonesForMe.com, refer to the same organization and services.

3. Eligibility

You must:

• Be at least 18 years old.
• Reside in the United States.
• Be legally capable of entering into a binding agreement.

By using our services, you confirm that you meet these requirements.

4. Description of Services

H4M provides access to:

• Telehealth consultations.
• Hormone optimization programs.
• Prescription therapies (when clinically appropriate).
• Lab testing services (including third-party labs).
• Nutritional supplements (including DIO Supplements).
• Wellness and lifestyle optimization services.

Medical services are provided by independent, licensed healthcare providers and are not provided directly by Optimal Health Management, LLC.

5. No Medical Advice

All content on this website is for informational purposes only and does not constitute medical advice.

• Do not disregard professional medical advice based on content from this site.
• Always consult a qualified healthcare provider.
• Use of this website does not establish a provider-patient relationship until formally accepted by a licensed provider.

6. Telehealth Consent

By using our services, you acknowledge and agree that:

• Services may be delivered via telehealth technologies.
• Telehealth has inherent limitations and risks.
• You are responsible for providing accurate and complete health information.
• You may withdraw consent to telehealth services at any time.

7. User Responsibilities

You agree to:

• Provide accurate, current, and complete information.
• Maintain the confidentiality of your account credentials.
• Use the platform lawfully and responsibly.

We reserve the right to suspend or terminate access for violations.

8. Payments & Billing

All services are self-pay, unless explicitly stated otherwise.

You agree that:

• Pricing is disclosed prior to purchase.
• Payments are processed via third-party providers (e.g., Authorize.net, Stripe).
• You authorize all charges for services, products, labs, and prescriptions.

Memberships & Recurring Billing: If you enroll in a recurring plan:

• You will be billed automatically on a recurring basis.
• You may cancel according to applicable terms.
• Charges already processed are non-refundable.

9. Refund Policy

Due to the nature of the services:

• Medical services are non-refundable.
• Lab testing and prescriptions are non-refundable once ordered.
• Supplements may be eligible for return at our discretion.

10. Prescription Policy

Prescriptions are:

• Issued solely at the discretion of licensed healthcare providers.
• Based on medical necessity and appropriateness.
• Fulfilled through licensed 503A compounding pharmacies.

We do not guarantee eligibility for any treatment.

11. Third-Party Services

We work with third-party providers, including:

• Laboratories.
• Pharmacies.
• Payment processors.
• Technology platforms.

We are not responsible for delays, errors, or outcomes caused by third parties.

12. Privacy & Data Use

Your use of our services is also governed by our Privacy Policy.

We use reasonable safeguards, including:

• HIPAA-compliant systems where applicable.
• Secure data handling practices.

13. Intellectual Property

All content on this website is the property of H4M / Optimal Health Management, LLC.

You may not reproduce, distribute, or use content without our written permission.

14. Limitation of Liability

To the fullest extent permitted by law:

Optimal Health Management, LLC (H4M) is not liable for:

• Indirect or consequential damages.
• Health outcomes related to services.
• System interruptions or delays.

Use of services is at your own risk.

15. Indemnification

You agree to indemnify and hold harmless Optimal Health Management, LLC and its affiliates from claims arising from:

• Your use of services.
• Violation of these Terms.
• Misuse of products or medical services.

16. Termination

We reserve the right to:

• Suspend or terminate access at our discretion.
• Refuse service for any lawful reason.

17. Changes to Terms

We may update these Terms at any time.

Continued use of services constitutes acceptance of updated Terms.

18. Governing Law

These Terms are governed by the laws of Florida.

19. Contact Information

Optimal Health Management, LLC (DBA H4M)
Website: https://www.goh4m.com
Email: info@goh4m.com